DFCC Bank faced high call volumes at their call centre, resulting in increased costs and longer wait times for customers.
To reduce call volumes and streamline customer support while maintaining high levels of customer satisfaction.
We would develop a chatbot for DFCC Bank, integrated with their website, WhatsApp, Facebook, and Instagram, to allow customers to interact through their preferred channels. The chatbot would be developed using an AI engine and designed to provide quick and accurate responses to inquiries, and equipped with natural language processing capabilities to understand customer requests in English, Sinhala, and Tamil.
We developed and integrated the chatbot across multiple channels to facilitate customer interactions. The chatbot was designed to handle a wide range of customer queries, from account balance checks to loan applications, while providing quick and accurate responses.
WHAT WE ACHIEVED:
The implementation of the chatbot has significantly reduced call volumes, resulting in cost savings for DFCC Bank. Customers have reported a positive experience with the chatbot, citing quick and efficient responses to their inquiries. The integration with multiple platforms has provided customers with a seamless and convenient experience, allowing them to interact with the bank through their preferred channels. The chatbot implementation has streamlined customer support, addressed challenges faced by DFCC Bank, and maintained high levels of customer satisfaction.